Customer reviews of Glenn Palmer Cars

By VENKATESAN P on 13 February 2020 | Verified purchase

I gave heads up when I booked the car about my situation. When I had to cancel the purchase they said they cannot return the booking amount £300. Worst things is it took them 3 weeks just to prepare the car for selling after the advance payment

Reply from Glenn Palmer Cars on 14/02/20

Hi Venkatesan, I would just like to say that there are two sides to every story and we are sorry to hear you are not happy! You weren`t sure if you had the funds immediately available when you bought the car to which we made it quite clear that the deposit was non-refundable, but you were adamant you would get the refund from another car you purchased elsewhere as you didn`t like the car. In the meantime we had two other people interested in the car but explained it was sold and we remained honorable keeping to our side of the agreement. You told us to take our time as you were trying to get your refund still. Hence why it took 2 weeks to prepare. We also explained after you told us you didn`t want the car that your deposit would give you £300 credit towards a future purchase with us. I would just politely like to say you must make sure you have the funds available before committing to any further large purchases. We hope to deal with you in the future, Kind regards, Glenn Palmer

By racheal T on 13 February 2020 | Verified purchase

I have been to this company twice now to buy a car.....I can honestly say they are a great company and always there to help

Reply from Glenn Palmer Cars on 14/02/20

Thank you for your kind review Racheal. We do our best to make things as smooth and pleasant as possible for our customers. If we can be of any further help in the future, please do not hesitate to come and see us. Kind regards, Jo Massingham.

By adam C on 12 February 2020 | Verified purchase

Anyone can smile when they sell you a car and get a good review. The real test of a dealer is when a car goes wrong. Regrettably mind did. The water pump seized with inevitable results. I got the car to them and it was fixed in just over a week (as I was in no hurry). No ifs, no buts. All done. You read horror stories of places that argue over the smallest things despite selling expensive warranties that covers nothing. Tough negotiators though. I couldn’t get anything off the ticket price or even a thimble full of diesel.

Reply from Glenn Palmer Cars on 13/02/20

Hi Adam,thank you for your extremely kind review.We hate it when a car we sell goes wrong. Sadly its inevitable at some stage like taxes and death.However we like to get the problem sorted as soon as possible and get the customer on there way.Thank you for your patience and if you pass by please pop in and say hello. Kindest regards, Glenn.

By angela L on 06 February 2020 | Verified purchase

Honest, helpful and upfront. You buy what you see!

Reply from Glenn Palmer Cars on 06/02/20

Hi Angela,thanks for your kind review.Hope all is going well with your car and all is good. Kindest regards, Glenn & Jo.

By JUSTIN B on 05 February 2020 | Verified purchase

Great people to deal with, pleasant and fair, will use again

Reply from Glenn Palmer Cars on 06/02/20

Hello Justin,thank you for your kind review.Its what makes our job so worthwhile. Hope all is well. Kindest regards, Glenn & Jo.

By NIGEL T on 01 February 2020 | Verified purchase

I only gave 5 stars because I couldn’t give 10. Excellent friendly service for the purchase of my daughters first car. I would recommend Glen Palmer Cars to anybody who wants to buy a car from a knowledgeable, friendly, family run business at a reasonable price with great personal service, without any pushy salesmen or pressure to buy.

Reply from Glenn Palmer Cars on 03/02/20

Thank you Nigel for your kind review. It was lovely spending time with you chatting! If we can be of any further help in the future, please do not hesitate to contact us. If you are passing pop your head in to say hello and have a cuppa. Kindest regards, Glenn.

By louise F on 25 January 2020 | Verified purchase

Excellent service. Very professional. Nice people to talk to. They take the time to listen to what you want in your next car

Reply from Glenn Palmer Cars on 27/01/20

Hi Louise,thank you so much for your very kind review.Hope you both enjoy the car.If you pass by pop in and say hello. Kindest regards, Glenn & Jo.

By amanda M on 22 January 2020 | Verified purchase

Car as expected for the price, seems to be a good runner, so value for money

Reply from Glenn Palmer Cars on 23/01/20

Hi Amanda thank you for your kind review.Glad all is ok with the car. Kindest regards, Glenn Palmer.

By ryan G on 19 December 2019 | Verified purchase

Very helpful and know how to look after a customer

Reply from Glenn Palmer Cars on 20/12/19

Thank you Ryan for your kind review. Luckily for you we were able to get the car ready the same day to save you the inconvenience of being without a car! Any minor niggles we will get sorted for you after Christmas. Mery Christmas and a happy New Year. Kind regards, Glenn & Jo.

By neale B on 12 December 2019 | Verified purchase

Guarantees can mean different things to different dealers. In my case an expensive problem with a 4X4 drive-train was sorted without argument. I recommend Glenn Palmer as a straight and honest dealer.

Reply from Glenn Palmer Cars on 13/12/19

Thank you so much for your kind review Neale. We do sell cars that go wrong as they are secondhand cars but we do endeavour to do our utmost to sort out out any problems that may arise as you have now experienced. We hope you are now really pleased with your purchase. Merry Christmas to you and your family. Kind regards, Glenn & Jo.